The aquaAdept system is very flexible and easy to use. We are completely in control and the system has grown with us over a few years now. aquaAdept offers rich functionality at an affordable price and the customer service is second to none. It has saved me money in house and never fails to impress my customers.
Perceptis provides the best support of any Company we have ever dealt with. Nothing is too much trouble; questions are answered and queries are resolved in a timely and professional manner, meaning we can continue to function without any delay in our day-to-day operations. The implementation of our aquaAdept system has been a smooth and speedy transaction from start to finish.
We love the features of the system and how easy to use they are. The on-site data capture by our Account Managers is transmitted directly to the back-office system instantaneously at the touch of a button, and this has totally revolutionised the way in which we work as a Company.
Our Clients are impressed at how intuitive & easy to use the system is, with the added bonus of removing the necessity for laborious and time-consuming paperwork filing. We look forward to continuing our business relationship with Perceptis for many years to come.
I have been working with Perceptis for a few years now and I’ve always found them to be approachable, patient and extremely helpful whenever I have had any queries or have needed technical support. aquaAdept is the first system of its kind that I have worked with. The more I use it and the more I learn about it, the more confident I become.
I have been very happy with the service I have received from Perceptis. They take the time to explain how to get the best out of the Adept system in understandable layman's terms. They have supplied their software to us for a number of years and I have found their costs to be competitive and fair with support always available.
This software has made life so much easier. It has increased our efficiency, reduced our costs and really helped us to serve our customers better. Thank you.
The aquaAdept dashboard points you in the right direction to find the data that you want out of the system. It can often be very difficult to get a feel for how a contract is performing quickly or at a glance, but aquaAdept provides an easy to read representation of what is happening, by contract. Document management for the sites is a very useful element of the system, as is the dashboard reporting for our upper management/responsible person(s), plus the option to batch close NCs saves so much admin time!
For me the fact that I can see at a glance what is going on is tremendous, it is easy to set your own parameters, check rules and track my team's activity. I cannot speak highly enough of it. We have extended its use into playground inspections, lifebelt checks and are looking to move it onto horticultural equipment monitoring - such is the flexibility.
It is easy to navigate the various areas of aquaAdept from the dashboard and it is user friendly for both myself and our clients. It has been received really well by the clients that we have introduced it to, and they now prefer this to any other way of working. We are hoping to roll aquaAdept out to all our clients in the near future.
Perceptis' process for requirements engineering is very good. The technical team are very good at ascertaining why we need to do something operationally. And if there is already a way to achieve the requirement, albeit through a different method. They’ll make sure you are aware before proceeding with any bespoke development.
Since we started using aquaAdept we have seen benefits in terms of time saved in planning service workloads and in turn having a more efficient workforce on our customer sites. The system is easy to use including both the setting up of contracts with the necessary asset information and also when entering the data results on site via the aquaAdept app on a tablet or similar. The web portal is easy to navigate and it is this simple yet effective platform that gets great comments time after time from customers and prospects alike. The whole experience has been straight forward, effective and is backed by excellent customer service and I would recommend aquaAdept to anyone looking to implement Legionella control software.